International Order
International Order
Clearance and shipping service for international goods in the Express Shipping modality in an easy and uncomplicated way, through simplified tax collection regimes (TCR) or Conforming Shipping Program (CRP). With expertise in courier transport, we offer quality, agility and traceability in providing end-to-end service, and deliver confidence to our customers.
With expertise in this segment, we offer quality service and deliver confidence to our clients
General information International Courier
Requirements:
To ensure this product fully meets your needs, we recommend that you consult our guidance and thoroughly review applicable regulations.
We are always available to help you.
Click here to access the essential requirements regarding the import and export of consignments and documents. Furthermore, find out which products are restricted for courier shipping.
Customers must keep all documents regarding their importation safe. For more information access:
Hazardous Goods
Pay attention to the products
This guide describes products restricted for import, based on current regulations, limits, details on pickup and dropoff.
Click here and find out all the details. If in doubt, contact us.
Access the legislation via the links:
Instrução Normativa 1737 de 15 de setembro 2017
Portaria COANA 81 de 17 de outubro de 2017
Lei 10833 de 29 de dezembro de 2003
Dispute
To ensure compliance with customs regulations, it is essential that your express shipment import declaration meets the requirements detailed in the links provided. As stipulated by customs regulations, failure to comply with legal provisions may result in penalties and sanctions.
Do you have any doubts? Here are some
frequently asked questions
Our Delivery and Collection Policy guides and prepares our Employees and Service Providers to deliver to the address indicated on the Invoice. In addition, when making the delivery/collection, the recipient must fill in all the fields required in the Delivery Protocol. If you have not yet received your order, we advise you to contact the store where you made your purchase immediately, check the delivery address and follow the instructions suggested by the store.
This is an abnormal situation. We therefore advise you to contact the store where you made your purchase immediately to identify the current status.
This status indicates the transfer of your package from the "origin" location to the "destination" location. But don't worry: your package will arrive at the destination as soon as possible.
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